Start Where You Are: Small Steps to Success with Justin Neal | Episode 95

Justin Neal, a digital customer success expert with a long pedigree in operations, joins the show to break down the fundamentals of digital CS, the power of operational alignment, and how teams can drive impact with limited resources. He and Alex discuss starting small with automation, the key to a successful first 30 days in CS, and standout examples of digital excellence in action.</p>Chapters:</p><ul><li>00:00 - Intro</li><li>03:11 - From sales to digital CS mastery  </li><li>05:00 - Startup vs. enterprise: learning the ropes  </li><li>06:13 - Consulting, Broadcom, and new ventures  </li><li>08:08 - Digital CS explained in simple terms  </li><li>10:30 - Ops and digital: a powerful partnership  </li><li>14:43 - Doing more with less in CS  </li><li>19:39 - Start small: digital CS doesn’t need perfection  </li><li>21:05 - Nailing the first 30 days of CS  </li><li>23:52 - Seeing digital excellence in the wild  </li></ul>Enjoy! I know I sure did…</p>Justin's Linkedin: https://www.linkedin.com/in/justintneal/</p><br /></p> <a href="https://querypal.com">Thank you to our sponsor, QueryPal!</a><br />QueryPal is an incredible platform for support leaders who want to optimize their operations!</p> <a href="https://www.buymeacoffee.com/dcsp" rel="payment">Support the show</a></p>+++++++++++++++++<br /><br /><b>Like/Subscribe/Review:<br /></b>If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. <br /><br /><b>Website:</b><br />For more information about the show or to get in touch, visit <a href="https://DigitalCustomerSuccess.com">DigitalCustomerSuccess.com</a>. <br /><br /><b>Buy Alex a Cup of Coffee:</b><br />This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a <a href="https://bmc.link/dcsp">cup of coffee</a>: https://bmc.link/dcsp<br /><br />Thank you for all of your support!<br /><br />The Digital Customer Success Podcast is hosted by <a href="https://www.linkedin.com/in/alexturkovic/">Alex Turkovic</a><br /><br />🎬 This content was edited by Lifetime Value Media.<br />Learn more at: https://www.lifetimevaluemedia.com </p> <br /></p>

00:33:43

Turning Written Customer Feedback into Meaningful Action for Your Brand | Episode 094

Are you leveraging customer feedback for growth and improvement? In this episode of the Digital CX Podcast, we explore how to transform customer feedback into actionable insights. We discuss the importance of responding to written feedback, especially in the realm of NPS surveys, where qualitative insights can reveal more than numeric scores ever could. <br /><br />Chapters:<br />00:00 - Intro<br />01:58 - Responding to survey responses in a meaningful way<br />03:39 - The written feedback is the gold<br />04:25 - Ideas for responding to written feedback<br />07:32 - Exec vs. User NPS<br />09:48 - What good looks like<br />13:15 - It’s operationally difficult, but worth it<br />14:33 - Actually responding to your survey respondents can differentiate you<br />14:56 - Responding creates return respondents </p>Enjoy! I know I sure did...</p> <a href="https://www.buymeacoffee.com/dcsp" rel="payment">Support the show</a></p>+++++++++++++++++<br /><br /><b>Like/Subscribe/Review:<br /></b>If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. <br /><br /><b>Website:</b><br />For more information about the show or to get in touch, visit <a href="https://DigitalCustomerSuccess.com">DigitalCustomerSuccess.com</a>. <br /><br /><b>Buy Alex a Cup of Coffee:</b><br />This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a <a href="https://bmc.link/dcsp">cup of coffee</a>: https://bmc.link/dcsp<br /><br />Thank you for all of your support!<br /><br />The Digital Customer Success Podcast is hosted by <a href="https://www.linkedin.com/in/alexturkovic/">Alex Turkovic</a><br /><br />🎬 This content was edited by Lifetime Value Media.<br />Learn more at: https://www.lifetimevaluemedia.com </p> <br /></p>

00:19:22

Back to Basics: The Art of the Renewal Flow | Episode 093

In the spirit of showing our work - I figured I'd take this solo episode as an opportunity to walk you through a renewal flow I've been working on with the team! We also talk about my recent appearance on The Daily Standup where we talk about overcomplicating digital CS. <br /><br />Lastly, I'd love for you to submit your own work for a mini show-and-tell where you come on to talk about the great things you're building!<br /><br />Chapters:<br />00:00 - Intro <br />03:41 - Overcomplicating digital<br />05:18 - Digital automation should support the human, not the other way around<br />07:28 - Showing my work: Pre-renewal flow<br />12:10 - Design these flows WITH your teams - not in a bubble<br />13:05 - The renewal flow<br />18:34 - Is it overkill?<br />21:10 - What I don’t like about the flow - future expansion<br />22:05 - Let your customers choose how they want to be communicated with<br />24:00 - Submit your own work for the show ! Alex@digitalcustomersuccess.com<br /><br />Enjoy! I know I sure did...</p> <a href="https://querypal.com">Thank you to our sponsor, QueryPal!</a><br />QueryPal is an incredible platform for support leaders who want to optimize their operations!</p> <a href="https://www.buymeacoffee.com/dcsp" rel="payment">Support the show</a></p>+++++++++++++++++<br /><br /><b>Like/Subscribe/Review:<br /></b>If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. <br /><br /><b>Website:</b><br />For more information about the show or to get in touch, visit <a href="https://DigitalCustomerSuccess.com">DigitalCustomerSuccess.com</a>. <br /><br /><b>Buy Alex a Cup of Coffee:</b><br />This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a <a href="https://bmc.link/dcsp">cup of coffee</a>: https://bmc.link/dcsp<br /><br />Thank you for all of your support!<br /><br />The Digital Customer Success Podcast is hosted by <a href="https://www.linkedin.com/in/alexturkovic/">Alex Turkovic</a><br /><br />🎬 This content was edited by Lifetime Value Media.<br />Learn more at: https://www.lifetimevaluemedia.com </p> <br /></p>

00:28:41

Inside Fullstory’s Approach to In-App Engagement with Talia Root and Brent Hildebrand | Episode 092

<a href="https://www.linkedin.com/in/talia-root/">Talia Root</a> and <a href="https://www.linkedin.com/in/brent-hildebrand-422a9397/">Brent Hildebrand</a> from Fullstory join the Digital CX podcast to discuss the evolving role of digital customer experience, from in-app engagement to balancing scale with personalization. They share insights on measuring success, prioritizing product development, and the key skills that make a great program manager in the digital landscape.</p>Chapters:</p><ul><li>00:03 - Intro</li><li>04:18 - Talia’s journey from retail to digital success  </li><li>05:42 - Brent’s path from sales to digital CX  </li><li>07:30 - Scale vs. digital: What’s the difference?  </li><li>09:15 - The push for in-app engagement  </li><li>12:09 - Choosing what to build first  </li><li>16:00 - Measuring success: Metrics that matter  </li><li>21:29 - Balancing in-app and email engagement  </li><li>27:15 - What makes a great program manager?  </li><li>33:39 - Digital wins (and fails) in the wild  </li><li>35:19 - Shoutouts to digital leaders  </li></ul>Enjoy! I know I sure did…</p>Talia's Linkedin: <a href="https://www.linkedin.com/in/talia-root/">https://www.linkedin.com/in/talia-root/</a><br />Brent's LinkedIn: <a href="https://www.linkedin.com/in/brent-hildebrand-422a9397/">https://www.linkedin.com/in/brent-hildebrand-422a9397/</a></p><br /></p> <a href="https://querypal.com">Thank you to our sponsor, QueryPal!</a><br />QueryPal is an incredible platform for support leaders who want to optimize their operations!</p> <a href="https://vitally.io/digitalcx">Thank you to our sponsor, Vitally!</a><br />Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!</p> <a href="https://www.buymeacoffee.com/dcsp" rel="payment">Support the show</a></p>+++++++++++++++++<br /><br /><b>Like/Subscribe/Review:<br /></b>If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. <br /><br /><b>Website:</b><br />For more information about the show or to get in touch, visit <a href="https://DigitalCustomerSuccess.com">DigitalCustomerSuccess.com</a>. <br /><br /><b>Buy Alex a Cup of Coffee:</b><br />This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a <a href="https://bmc.link/dcsp">cup of coffee</a>: https://bmc.link/dcsp<br /><br />Thank you for all of your support!<br /><br />The Digital Customer Success Podcast is hosted by <a href="https://www.linkedin.com/in/alexturkovic/">Alex Turkovic</a><br /><br />🎬 This content was edited by Lifetime Value Media.<br />Learn more at: https://www.lifetimevaluemedia.com </p> <br /></p>

00:41:59

Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091

<a href="https://www.linkedin.com/in/davidwachs/"><b>David Wachs</b></a>, founder and CEO of <a href="https://handwrytten.com"><b>Handwritten</b></a>, joins the show to discuss how automated handwritten notes can create meaningful customer connections at scale. He and Alex explore the power of personalized outreach, the role of robotics in writing thank-you notes, and how businesses can use this approach to surprise, delight, and build stronger relationships with their customers.</p>Chapters:<br />00:00 - Why handwritten notes still matter  <br />02:22 - Introducing David Wachs of Handwritten  <br />02:36 - How robots write handwritten notes  <br />04:09 - Scaling personalization with automation  <br />05:57 - The power of thank-you notes in business  <br />10:29 - Inside Handwrytten’s robot-powered facility  <br />13:41 - Handwritten notes as a CS game-changer  <br />16:04 - Turning complaints into superfans  <br />23:07 - How handwritten notes surprise and delight  <br />25:58 - Common mistakes to avoid with automation  <br />30:16 - The role of data in personalized outreach  </p>Enjoy! I know I sure did…</p>David's LinkedIn: https://www.linkedin.com/in/davidwachs/</p><br /></p> <a href="https://querypal.com">Thank you to our sponsor, QueryPal!</a><br />QueryPal is an incredible platform for support leaders who want to optimize their operations!</p> <a href="https://www.buymeacoffee.com/dcsp" rel="payment">Support the show</a></p>+++++++++++++++++<br /><br /><b>Like/Subscribe/Review:<br /></b>If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. <br /><br /><b>Website:</b><br />For more information about the show or to get in touch, visit <a href="https://DigitalCustomerSuccess.com">DigitalCustomerSuccess.com</a>. <br /><br /><b>Buy Alex a Cup of Coffee:</b><br />This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a <a href="https://bmc.link/dcsp">cup of coffee</a>: https://bmc.link/dcsp<br /><br />Thank you for all of your support!<br /><br />The Digital Customer Success Podcast is hosted by <a href="https://www.linkedin.com/in/alexturkovic/">Alex Turkovic</a><br /><br />🎬 This content was edited by Lifetime Value Media.<br />Learn more at: https://www.lifetimevaluemedia.com </p> <br /></p>

00:35:46

Transforming Customer Experience with AI-Driven Chatbots and Productivity Tools | Episode 090

In this solo episode of the podcast, I address some recent questions I've gotten specifically about A.I. in CS. A few tangents are included as per usual:<br /><br />Chapters:<br />00:00 - Intro<br />02:42 - When is your program ready for A.I.?<br />04:10 - Data readiness for installing A.I.<br />08:14 - Using AI for content generation <br />11:05 - Staying current or getting up to speed on A.I. <br />13:25 - Ticket deflection with A.I.<br />16:00 - Utilizing A.I. in establishing integrations and configurations<br />17:03 - A.I. Chatbots<br />18:03 - Google’s NotebookLM use cases<br />20:35 - What to watch out for in adopting A.I.<br />23:10 - Start with the Simple Things!<br /><br />Enjoy! I know I sure did...<br /><br />Special shoutouts in this episode go out to Ariglad, Clueso, HeyGen, QueryPal and Vitally!</p> <a href="https://querypal.com">Thank you to our sponsor, QueryPal!</a><br />QueryPal is an incredible platform for support leaders who want to optimize their operations!</p> <a href="https://www.buymeacoffee.com/dcsp" rel="payment">Support the show</a></p>+++++++++++++++++<br /><br /><b>Like/Subscribe/Review:<br /></b>If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. <br /><br /><b>Website:</b><br />For more information about the show or to get in touch, visit <a href="https://DigitalCustomerSuccess.com">DigitalCustomerSuccess.com</a>. <br /><br /><b>Buy Alex a Cup of Coffee:</b><br />This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a <a href="https://bmc.link/dcsp">cup of coffee</a>: https://bmc.link/dcsp<br /><br />Thank you for all of your support!<br /><br />The Digital Customer Success Podcast is hosted by <a href="https://www.linkedin.com/in/alexturkovic/">Alex Turkovic</a><br /><br />🎬 This content was edited by Lifetime Value Media.<br />Learn more at: https://www.lifetimevaluemedia.com </p> <br /></p>

00:29:18

Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089

Customer Success Summit in Austin on February 11th & 12th: <a href="https://events.customersuccesscollective.com/location/austin">https://events.customersuccesscollective.com/location/austin</a><br /><br />This is an episode of "<a href="https://open.spotify.com/show/497aLePSmsVJs1mMwn5dSL">MondAI CS</a>", a new podcast by our CS friend <a href="https://www.linkedin.com/in/michael-forney/">Michael Forney</a> that we recorded last week. <br /><br />I felt that the content would be fantastic to post here as well.<br /><br />This episode delves into the intersection of AI and customer success, discussing how technology can both enhance and disrupt customer relationships. We explore the balance between automation and personal interaction, the guilt associated with not using AI, and practical applications for CSMs, illustrating a balanced approach that integrates AI while emphasizing the necessity of human connection. <br /><br />• The importance of balancing automation with human interaction <br />• Guilt surrounding the adoption of AI tools <br />• Practical AI applications in customer success <br />• The value of combining technology with personalized engagement <br />• The need for checks and balances in automation strategies <br />• Future considerations for integrating AI in customer journeys<br /><br />Enjoy! I know I sure did...<br /><br />Follow Michael's Podcast MondAI CS here: <a href="https://open.spotify.com/show/497aLePSmsVJs1mMwn5dSL">https://open.spotify.com/show/497aLePSmsVJs1mMwn5dSL</a><br />Michael's LinkedIn: <a href="https://www.linkedin.com/in/michael-forney/">https://www.linkedin.com/in/michael-forney/</a></p> <a href="https://querypal.com">Thank you to our sponsor, QueryPal!</a><br />QueryPal is an incredible platform for support leaders who want to optimize their operations!</p> <a href="https://vitally.io/digitalcx">Thank you to our sponsor, Vitally!</a><br />Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!</p> <a href="https://www.buymeacoffee.com/dcsp" rel="payment">Support the show</a></p>+++++++++++++++++<br /><br /><b>Like/Subscribe/Review:<br /></b>If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. <br /><br /><b>Website:</b><br />For more information about the show or to get in touch, visit <a href="https://DigitalCustomerSuccess.com">DigitalCustomerSuccess.com</a>. <br /><br /><b>Buy Alex a Cup of Coffee:</b><br />This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a <a href="https://bmc.link/dcsp">cup of coffee</a>: https://bmc.link/dcsp<br /><br />Thank you for all of your support!<br /><br />The Digital Customer Success Podcast is hosted by <a href="https://www.linkedin.com/in/alexturkovic/">Alex Turkovic</a><br /><br />🎬 This content was edited by Lifetime Value Media.<br />Learn more at: https://www.lifetimevaluemedia.com </p> <br /></p>

00:46:16

Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088

<a href="https://www.linkedin/com/in/dillonryoung">Dillon Young</a>, founder of <a href="https://www.lifetimevaluemedia.com/">Lifetime Value Media</a>, RETURNS to the show to discuss building a media company, the evolving role of the word "digital" in customer success and what it takes to win in this job market. He and Alex explore actionable strategies for creating empathetic customer experiences, leveraging digital tools to drive value, and the importance of authentic networking in career growth.<br /><br />Chapters:<br />- Intro<br />- Crafting value with micro-content  <br />- The rise of digital in customer success  <br />- What even is "digital" in CS?  <br />- Overzealous tracking gone wrong  <br />- Insightful secret shopping for empathy  <br />- Building a media empire: small wins, big vision  <br />- The emotional toll of job hunting  <br />- Why networking is your secret weapon  <br />- Building trust and connections in CS  <br />- Acknowledging the champions behind the scenes  <br />- Where to find Dillon and Lifetime Value Media<br /><br />Enjoy! I know I sure did…<br /><br />Dillon's Linkedin: https://www.linkedin/com/in/dillonryoung</p> <a href="https://querypal.com">Thank you to our sponsor, QueryPal!</a><br />QueryPal is an incredible platform for support leaders who want to optimize their operations!</p> <a href="https://vitally.io/digitalcx">Thank you to our sponsor, Vitally!</a><br />Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!</p> <a href="https://www.buymeacoffee.com/dcsp" rel="payment">Support the show</a></p>+++++++++++++++++<br /><br /><b>Like/Subscribe/Review:<br /></b>If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. <br /><br /><b>Website:</b><br />For more information about the show or to get in touch, visit <a href="https://DigitalCustomerSuccess.com">DigitalCustomerSuccess.com</a>. <br /><br /><b>Buy Alex a Cup of Coffee:</b><br />This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a <a href="https://bmc.link/dcsp">cup of coffee</a>: https://bmc.link/dcsp<br /><br />Thank you for all of your support!<br /><br />The Digital Customer Success Podcast is hosted by <a href="https://www.linkedin.com/in/alexturkovic/">Alex Turkovic</a><br /><br />🎬 This content was edited by Lifetime Value Media.<br />Learn more at: https://www.lifetimevaluemedia.com </p> <br /></p>

00:49:39

From B2C to B2B: Simplicity is Key in Digital CS with Ed Powers | Episode 087

<a href="https://www.linkedin.com/in/ed-powers-ab5315/">Ed Powers</a>, Principal Consultant at Service Excellence Partners, discusses in depth the measurable impact of digital customer success on revenue retention and long-term loyalty. He and Alex discuss lessons from B2C industries, the importance of viewing the full customer journey, and how companies can embrace constant innovation to scale effectively while avoiding common mistakes in digital CX strategies.</p>Chapters:</p><ul><li>00:00 - Intro</li><li>03:01 - Early career lessons at HP  </li><li>04:01 - Transitioning from hospitality to tech  </li><li>05:20 - The bridge between B2C and B2B CX  </li><li>10:53 - CS impact on revenue retention  </li><li>16:15 - Why exit interviews matter  </li><li>20:50 - Seeing the customer's true journey  </li><li>34:37 - Simplifying scale: Peloton and Ben & Jerry's  </li><li>40:49 - Root causes vs. symptoms in digital motions  </li><li>43:28 - Constant innovation and experimentation  </li></ul>Enjoy! I know I sure did…</p><b>Ed's Linkedin:</b> <a href="https://www.linkedin.com/in/ed-powers-ab5315/">https://www.linkedin.com/in/ed-powers-ab5315/</a></p><br /></p> <a href="https://querypal.com">Thank you to our sponsor, QueryPal!</a><br />QueryPal is an incredible platform for support leaders who want to optimize their operations!</p> <a href="https://vitally.io/digitalcx">Thank you to our sponsor, Vitally!</a><br />Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!</p> <a href="https://www.buymeacoffee.com/dcsp" rel="payment">Support the show</a></p>+++++++++++++++++<br /><br /><b>Like/Subscribe/Review:<br /></b>If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. <br /><br /><b>Website:</b><br />For more information about the show or to get in touch, visit <a href="https://DigitalCustomerSuccess.com">DigitalCustomerSuccess.com</a>. <br /><br /><b>Buy Alex a Cup of Coffee:</b><br />This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a <a href="https://bmc.link/dcsp">cup of coffee</a>: https://bmc.link/dcsp<br /><br />Thank you for all of your support!<br /><br />The Digital Customer Success Podcast is hosted by <a href="https://www.linkedin.com/in/alexturkovic/">Alex Turkovic</a><br /><br />🎬 This content was edited by Lifetime Value Media.<br />Learn more at: https://www.lifetimevaluemedia.com </p> <br /></p>

00:49:55

Data Hygiene for Great Customer Experiences with Irwin Hipsman of Repetitos | Episode 086

To participate in Irwin's research project, go to <a href="https://repetitos.com/research">https://repetitos.com/research</a>. The first 20 respondents will get a free one-hour session with Irwin!<br /><br /><a href="https://www.linkedin.com/in/irwinhipsman/">Irwin Hipsman</a>, Founder at <a href="https://repetitos.com/">Repetitos</a>, chats with Alex about the importance of data hygiene and how tracking customer movement impacts digital customer success initiatives. The two discuss the challenges of maintaining accurate account health scores, managing segmentation errors, and fostering alignment across teams to optimize customer experiences in an evolving digital landscape.</p>Chapters:</p><ul><li>00:00 - Intro </li><li>04:11 - Digital CS maturity and predictive insights  </li><li>05:11 - Account vs. individual health scores  </li><li>06:12 - The basics of customer database health  </li><li>08:03 - Challenges in tracking customer movement  </li><li>09:26 - Irwin’s path from radio to digital  </li><li>12:54 - Misaligned languages among teams  </li><li>15:57 - What digital CS should strive for</li><li>21:47 - Prioritizing data cleanup  </li><li>28:16 - Tracking champions who leave  </li><li>32:12 - Keeping data hygiene ongoing  </li><li>36:11 - Segmentation errors and blunders</li></ul>Enjoy! I know I sure did…</p>Irwin's Linkedin: <a href="https://www.linkedin.com/in/irwinhipsman/">https://www.linkedin.com/in/irwinhipsman/</a><br />Repetitos: <a href="https://repetitos.com/">https://repetitos.com/</a></p><br /></p> <a href="https://querypal.com">Thank you to our sponsor, QueryPal!</a><br />QueryPal is an incredible platform for support leaders who want to optimize their operations!</p> <a href="https://vitally.io/digitalcx">Thank you to our sponsor, Vitally!</a><br />Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!</p> <a href="https://www.buymeacoffee.com/dcsp" rel="payment">Support the show</a></p>+++++++++++++++++<br /><br /><b>Like/Subscribe/Review:<br /></b>If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. <br /><br /><b>Website:</b><br />For more information about the show or to get in touch, visit <a href="https://DigitalCustomerSuccess.com">DigitalCustomerSuccess.com</a>. <br /><br /><b>Buy Alex a Cup of Coffee:</b><br />This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a <a href="https://bmc.link/dcsp">cup of coffee</a>: https://bmc.link/dcsp<br /><br />Thank you for all of your support!<br /><br />The Digital Customer Success Podcast is hosted by <a href="https://www.linkedin.com/in/alexturkovic/">Alex Turkovic</a><br /><br />🎬 This content was edited by Lifetime Value Media.<br />Learn more at: https://www.lifetimevaluemedia.com </p> <br /></p>

00:49:55