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Welcome back to the Business English Skills 360 podcast for today’s lesson on English management skills and managing up.
There’s an old saying that people don’t quit jobs, they quit bosses. And according to a recent study, 65% of people would choose a new boss over a pay raise. Without a doubt, our job satisfaction is heavily influenced by the quality of our boss.
But if your boss doesn’t understand you, or doesn’t know how to manage you, or is outright incompetent, you don’t have to suffer in silence. In fact, even people who have great bosses can benefit from what we call “managing up.”
So, what do I mean by managing up? Well, on a basic level, managing up is all about teaching your boss how to be a good manager to you. It’s about improving communication, understanding, and collaboration so that you both benefit from the working relationship.
A lot of us are stuck in a particular way of thinking about power, in other words: your boss has it, and you don’t. But you need to think about your relationship with your boss as one in which you have choice and agency. You can influence outcomes and behavior and improve your work life by improving understanding.
When we manage up, we acknowledge that different people have different ways of communicating, behaving, and working. And we work to understand our boss’s particular style and approach. Think deeply about her expectations, her needs, her preferred communication style, and her goals. Once you have this understanding, then you can adapt.
Members: Lesson Module | Quiz & Vocab | PDF TranscriptDownload: Podcast MP3The post Skills 360 – Managing Up 1: Working with your Boss first appeared on Business English Pod :: Learn Business English Online.
Welcome back to Business English Pod for today’s lesson on English for socializing with colleagues. Today we’re going to look at how to build deeper conversations with colleagues you’ve met for the first time.
When we meet a colleague for the first time, the conversation is usually pretty light. We introduce ourselves, make small talk about the weather, sports, or travel. And we try to build a bit of a connection with people. Listen to a conversation like this, and you’ll notice that people keep their comments pretty short and don’t spend too long talking about themselves.
Once you’ve established that initial connection, you have an opportunity to build rapport by deepening the conversation. While you might talk a bit more personally than the initial conversation, it’s still important to keep it light. And you need to continue with the back and forth dance of a skilled conversationalist.
In this deepening conversation, you might make comments about the place you’re in or the location. Another easy way to get someone talking is to ask them a number-based question, like how long they’ve lived in a certain place, for example. Skilled people also know how to turn the conversation back to the other person and find similarities to build rapport. And once you have some rapport, you’ll be able to contradict or disagree with people politely.
In today’s dialog, we’ll rejoin a pair of colleagues – Jen and Ryan – who’ve just met at a company retreat. In our last lesson, we heard their very first conversation. Now they’re getting to know each other a bit better during a company social event at a bowling alley.
Listening Questions
1. What number-based question does Jen ask Ryan to get him talking?
2. What similarity in background or family situation does Ryan point out?
3. What point does Jen make that Ryan disagrees with near the end of the dialog?
Download: Podcast MP3The post BEP 401 – Socializing at Work 2: Deepening the Conversation first appeared on Business English Pod :: Learn Business English Online.
Welcome back to Business English Pod for today’s lesson on English for socializing with your colleagues. In this lesson we’re going to learn how to socialize with colleagues you’re meeting in-person for the first time.
What do you talk about when you meet someone new or see your colleagues socially? Some outgoing people apparently never have to think about it. They’re just natural socializers and feel comfortable with small talk. For most of us though, making small talk with new people or co-workers feels uncomfortable at best, or painful at worst. But it doesn’t have to be.
We call it “small talk” because it’s light, simple, and informal conversation. It’s not serious, deep, or overly formal. Small talk is often about personal matters, but not too personal if it’s at work. We often talk about places or things that are safe and avoid controversial topics. And there’s a flow to small talk that can be tricky to master. Your comments can’t be too short, or you’ll seem rude. But if they’re too long, people will lose interest.
So what can you talk about if you’re meeting colleagues for the first time at say a conference or a company retreat? Well, some key topics include your name and job, of course, but also places and travel. And key strategies include building on other people’s comments, making guesses or inferences, and using unfinished sentences to invite other people to speak. With a handle on these approaches, you can comfortably chat socially with your colleagues.
In today’s dialog, we’ll hear a conversation at a company retreat. People from a large company are gathering for meetings and team-building. We’ll hear Michelle, Jen, and Ryan meet each other for the first time. In their conversation, you’ll hear the topics and strategies that I just mentioned.
Listening Questions
1. What information does Jen give in her short personal introduction?
2. What comment or fact given by Michelle does Jen build on with a further comment?
3. What does Jen ask Ryan about once he has introduced himself?
Download: Podcast MP3The post BEP 400 – Socializing with Colleagues 1: Meeting New People first appeared on Business English Pod :: Learn Business English Online.
Welcome back to Business English Pod. Today’s lesson is the second in a series about handling suggestions in English meetings. Last time we looked at how to make suggestions. And this time we’re going to look at how to respond to suggestions.
Business is a team sport. And behind every successful team is a healthy internal dialog and debate. If you want to succeed in business and be a good team player, you need opinions and the skills to express them effectively. But that doesn’t only mean making your own suggestions. It also means responding to other people’s suggestions.
So in this lesson, we’ll learn different ways of responding to suggestions. That includes responding positively, by accepting or praising the idea. It also includes rejecting ideas or casting doubt on them.
In today’s dialog, we’ll listen to a marketing team meeting at a sports shoe company. The four colleagues are talking about a new ad campaign. They are making suggestions for a “spokesperson,” or recognizable figure to promote their shoes. During the discussion they use a variety of techniques and language to respond to suggestions.
Listening Questions
1. What does Miguel think of Sven’s idea to hire an overweight business executive as a spokesperson?
2. How does Karen react to Miguel’s suggestion of hiring a famous sports star?
3. What is the group’s response to Karen’s final suggestion of hiring a golfer?
Download: Podcast MP3The post BEP 31c – English for Meetings: Responding to Suggestions first appeared on Business English Pod :: Learn Business English Online.
In this Business English News lesson we look at business English vocabulary related to tech takeovers or mergers and acquisitions.
Takeovers are a huge part of the tech business, and they’re not always hostile. In fact, many young entrepreneurs build niche companies hoping to be acquired. And for the giants of tech, mergers and acquisitions are a critical growth strategy. With the personalities and egos involved, takeovers keep the news cycle buzzing, as the drama at Twitter has shown. According to the Guardian:
Elon Musk’s $44 billion acquisition of Twitter in 2022 promised the biggest shake-up since the company was founded. The former world’s richest man was keen to take on the project after becoming disillusioned by the site’s perceived biases and content moderation policy. But Twitter’s revolution became a bloodbath in the process, cutting staff by 80% to hone in on the new direction. Then they lost users and advertisers as a lean team struggled to manage disinformation, trolling and impersonation online.
Free Resources: PDF Transcript | Quizzes | Lesson ModuleDownload: Podcast MP3The post Business English News 54 – Tech Takeovers first appeared on Business English Pod :: Learn Business English Online.
Welcome back to Business English Pod. Today’s lesson is the first in a series about making and responding to suggestions in meetings in English. This is part of a broader project to take another look at some of our older lessons.
Solving problems and coming up with ideas in groups is a big part of work. Succeeding in business means participating effectively in these kinds of group meetings. And to do that, you need to know how to make and respond to suggestions. It’s no use having a good idea if you can’t express it!
In this lesson, we’re going to focus on how to make suggestions. We’ll look at several different expressions we use to suggest ideas. Expressions like “one possibility,” and “maybe,” and “how about” are essential when you want to make suggestions in a meeting. And it’s good to have lots of different expressions for different situations.
In today’s dialog, we’ll hear a conversation between four people who work in marketing for a sports shoe company. They are discussing a new ad campaign and coming up with ideas for a “spokesperson,” or a famous person to advertise their new shoes. In their conversation, they use lots of expressions for making suggestions.
Listening Questions
1. What words does Sven use to introduce his suggestion of using a famous business executive?
2. What suggestion does Miguel introduce with the word “perhaps?”
3. How does Charles introduce his suggestion of choosing someone from a sport where it’s normal to be heavy?
Download: Podcast MP3The post BEP 30c – English for Meetings: Making Suggestions first appeared on Business English Pod :: Learn Business English Online.
Welcome back to Business English Pod for today’s lesson, the third in a three-part series on how to sell financial services.
For people with money, choosing a wealth manager is a high stakes decision. They want to be able to sleep well at night, knowing their hard-earned money and assets are in good hands. They want to choose a financial services professional – or a firm – they can trust.
To build the trust required to sell financial services, you need to ask the right questions and provide the right information. To develop rapport and understanding with a potential client, you might ask about their major financial concerns. And you might have to answer tough questions about your performance to convince them that you’re the right choice.
In our last lesson, we learned a lot of great collocations, or common expressions, related to financial services. Some expressions are well-known, but you may find yourself explaining some jargon or special terms to a potential client. And at a certain point in the discussion, you’ll have to find a diplomatic way of introducing the topic of fees.
In today’s dialog, we’ll rejoin a conversation between Robert and Jessica. Robert works for Vickers Wealth Management as a financial advisor. Jessica is a potential client. She’s looking for someone to help manage her assets. Now, they’re nearing the end of their first conversation in Robert’s office.
Listening Questions
1. What are Jessica’s biggest worries about?
2. What is Robert going to send to Jessica to help her understand his company’s performance?
3. What special wealth management term does Robert explain to Jessica?
Download: Podcast MP3The post BEP 399 – English for Sales: Financial Services (3) first appeared on Business English Pod :: Learn Business English Online.
Welcome back to Business English Pod for today’s lesson, the second in a three-part series on selling financial services.
When many people think of making money, they think of having a job and earning a salary. But if you’ve ever saved money or made an investment, you know there are other ways to make money. I mean, the money itself can do the work, if you make smart decisions with it. And just as there are lots of ways to invest money, there are lots of words we use to talk about money and investments.
In our last lesson, we were introduced to the world of “wealth management.” And we met a character in the dialog who was “planning for retirement.” These expressions, “wealth management” and “to plan for retirement,” are what we call collocations.
A collocation is a natural combination of words. Proficient English speakers know to use the verb “to plan for” with the noun “retirement.” The words combine to create a collocation, or a set expression. Learning collocations can help you sound more natural, and it can be easier to remember words together, rather than separately.
In today’s dialog, we’ll rejoin Jessica, the person who’s planning for retirement, and Robert, a wealth manager. Jessica is visiting Robert’s office to learn more about his services. And Robert is trying to gently persuade Jessica to become his client. During their conversation, they use many English collocations, which we’ll explain later in the debrief.
Listening Questions
1. What kind of approach does Robert say his firm takes to wealth management?
2. Besides managing investments, what is another service that Robert’s firm offers to people like Jessica?
3. What type of investing does Jessica say she is particularly interested in?
Download: Podcast MP3The post BEP 398 – English for Sales: Financial Services (2) first appeared on Business English Pod :: Learn Business English Online.
Welcome back to Business English Pod for today’s lesson, the first in a three-part series on selling financial services.
A wise person once observed that sales isn’t just about selling. It’s about building trust and educating. Nowhere is this more true than in world of professional services. And one of the highest stakes professional services to sell are financial services.
Convincing someone to let you manage their money is no easy task! Just think of your own savings, assets, and investments. You probably wouldn’t just entrust them to a faceless business entity. You want to know who’s managing your wealth and you want to know you can trust them to do a good job. Indeed, it’s all about trust.
So, when you’re meeting a potential client considering your financial services, it’s important to start by building personal rapport and establishing credibility. From there you can begin asking questions about a person’s priorities and level of wealth. Discussing these topics will set you up for looking more deeply into the person’s situation and demonstrating you’re the right one to manage their wealth.
In today’s dialog, we’ll listen to a conversation between Robert and Jessica. Robert is a financial advisor with a company called Vickers Wealth Management. Jessica is a working professional looking for financial help as she plans for her future. Robert and Jessica have been introduced by a mutual friend. Now they’re sitting down for the first time in Robert’s office.
Listening Questions
1. Why does Robert mention when the company was founded and their advisors’ qualifications?
2. What does Robert want to ask about before discussing Jessica’s current situation?
3. What does Robert want to get a “rough idea” about?
Download: Podcast MP3The post BEP 397 – English for Sales: Financial Services (1) first appeared on Business English Pod :: Learn Business English Online.
In this Business English News lesson we look at business English vocabulary related to technology and TikTok.
It seems like every week there’s news of another attempt to ban TikTok. Indeed, the federal government and half the states in the U.S. have outlawed use of the app on government-owned devices. Never before has there been such a reaction to an app’s sudden popularity. So just how did the app reach one billion downloads and 150 million active users in the U.S.? According to the Guardian:
TikTok owes its phenomenal success to a host of canny choices. They feature easy-to-use video, with creation tools that blur the line between creator and consumer. Their vast library of licensed music allows teens to soundtrack their clips without fear of copyright strikes. And a billion-dollar advertising campaign on Facebook brought in new users as quickly as Zuckerberg’s company could send them over.
Free Resources: PDF Transcript | Quizzes | Lesson ModuleDownload: Podcast MP3The post Business English News 53 – TikTok first appeared on Business English Pod :: Learn Business English Online.
Amanda is a wife. A mother. A blogger. A Christian.
A charming, beautiful, bubbly, young woman who lives life to the fullest.
But Amanda is dying, with a secret she doesn’t want anyone to know.
She starts a blog detailing her cancer journey, and becomes an inspiration, touching and
captivating her local community as well as followers all over the world.
Until one day investigative producer Nancy gets an anonymous tip telling her to look at Amanda’s
blog, setting Nancy on an unimaginable road to uncover Amanda’s secret.
Award winning journalist Charlie Webster explores this unbelievable and bizarre, but
all-too-real tale, of a woman from San Jose, California whose secret ripped a family apart and
left a community in shock.
Scamanda is the true story of a woman whose own words held the key to her secret.
New episodes every Monday.
Follow Scamanda on Apple Podcasts, Spotify, or wherever you listen.
Amanda’s blog posts are read by actor Kendall Horn.